Returns Policy

Returns and Cancellations 

I want to return or cancel my order, how do I do this?

Returns

To return a product email This email address is being protected from spambots. You need JavaScript enabled to view it.   Please provide your order number, the date of purchase, your name and contact details, the product you wish to return and the reason.

If we do not receive the goods back from you, we may arrange for collection of the item from you and charge our costs of collection to you. Please note that you may be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Products should be returned in an unused condition with the original packaging, together with a valid receipt or other proof of purchase. 

Returns Address:

Webster Power Products Ltd, 397 Coltness Road, Wishaw, Strathclyde, ML2 7EZ

These terms do not affect your statutory rights

Cancellations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel the contract for the purchase of any item within 7 working days of delivery (starting the day after you receive the goods). This is the UK statutory right.

However, we extend this to allow a cooling off period of 14 days. This means that you can cancel your order any time for any reason up to 14 days from the date at which you purchased from us.

Should you cancel the contract we will then refund you the price you have paid for the goods including the standard cost of delivery. 

You are under a duty to take reasonable care of the goods, which means the goods must be returned unused to Webster Power Tools, boxed "as new" within 14 days of delivery. Remember if you use the product, you cannot return it under the 14 day money back guarantee.

To cancel your order email This email address is being protected from spambots. You need JavaScript enabled to view it.  Please provide your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason.

Contact Us

01698 381392

Open 7:30am to 5pm mon-fri
8:30am-12pm saturday
(excludes bank holidays)

sales@websterpowertools.com

We aim to respond to all customer emails within one working day

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Webster Power Products Ltd, 397 Coltness Road, Wishaw, ML2 7EZ